Shipping & Policies
HOW LONG DOES SHIPPING TAKE?
USA Orders: Please allow 3-5 business days (Monday-Friday) processing + shipping. As soon as we ship your item(s), you'll receive an email from us with tracking info. Delivery takes 7-21 business days.
You'll receive an email from us as soon as it ships with tracking info.
Orders cannot be canceled or altered once placed. Please be sure all information is correct before placing order.
- Promotional codes cannot be applied after an order is submitted.
- Unfortunately, we are not able to combine orders once they have been placed. If you purchase items separately, they will be shipped separately.
We will make sure your order is packaged correctly and arrives to the post office on time to be shipped out. Once shipped, it is in the hands of the postal service. We will provide the package tracking, but we are not responsible for any lost, damaged or stolen packages.
HOW MUCH IS THE SHIPPING COST?
Shipping, taxes, and discounts will be calculated at checkout. Shipping costs are unique for each order. They depend on where the product is being shipped to and the weight of the product you are ordering, the shipping cost will be displayed at checkout.
Please note that our shipping fee is non-refundable. International customers are responsible for any additional customs fees that incur with your country's policies.
HOW CAN I TRACK MY ORDER?
You'll receive an email from us as soon as it ships with tracking info.
DO YOU SHIP INTERNATIONALLY?
Not yet, but send me an email & I may make exception for meantime :)
I ENTERED MY ADDRESS WRONG, CAN IT BE CHANGED?
Yes! If you contact us within 24 hours we can change your order once you provide us the correct address. Otherwise we do not accept responsibility for wrong addresses. Please enter your address carefully at checkout.
I HAVE NOT RECEIVED MY ORDER, WHERE IS IT?
Once shipped, it is in the hands of the postal service. We will provide the package tracking, but we are not responsible for any lost, damaged or stolen packages.
If an item is lost in shipping and NOT marked as delivered by USPS, we will reship your order.
If USPS has marked the package as delivered to the address entered at checkout but you have not received it, please call USPS and open a case for non-receipt of product
RETURN & EXCHANGE POLICY
We want to make sure you are completely satisfied with your order.
We firmly stand behind our products. We will replace your item if it falls into one of these categories:
* The item has a manufacturing problem
* The item was the incorrect color/design
* To complete your exchange, we require a receipt or proof of purchase, a photo of the item to be replaced showing the defect in order or size to request a replacement.
We do not offer refunds, or exchanges due to change of plans, the postal service, or not reading processing times or listing descriptions prior to purchase.
CANCELATIONS
We do not offer cancellations, as we begin working on your items right away.
Placing the order on www.rachelnicoleco.com you acknowledge that you have read, understood and agree to this policies.